How to Make a Reservation
You can book directly from each tour's page by selecting the date, time, and number of passengers, or by emailing us at reservas@paracasexplorer.com or messaging us on WhatsApp at the customer service number listed on this site. For multi-day packages and private services, we provide personalized quotes.
Information We Need
To finalize the reservation and arrange transportation, we need:
- A copy of the passport or national ID card for each passenger taking the tour.
- Schedules for bus arrivals and departures at each destination, or the name of your lodging in Paracas.
- A copy of the voucher or proof of payment, if you paid by bank transfer.
Passenger information must match the documents they will present on the day of service. The Port Authority requires a list of passengers by name for maritime departures.
Confirmation
A reservation is considered confirmed only when the agency responds in writing, specifying the date, time, and meeting point. A request submitted through the website or a payment receipt does not, by itself, constitute a confirmed reservation.
Payments and Advance Payments
Depending on the service, you can pay the full amount when you book or secure your spot with a 30% deposit . The balance is due on the day of the tour or as arranged with our team.
We accept Visa, Mastercard, American Express, Diners Club, and Discover through our secure payment gateway. Prices are listed in the currency indicated on each product page and include applicable taxes.
Meeting Point and Schedule
The meeting point and check-in deadline are provided when you confirm your reservation and are listed on each tour’s details page. We recommend arriving at least the specified amount of time in advance: tours depart at fixed times and cannot wait for passengers who arrive late.
Failure to arrive at the agreed-upon location and time is considered a no-show and is subject to our Cancellation Policy.
Minors
Minors must be accompanied by a responsible adult and present their identification. Some services have minimum age requirements or restrictions based on health conditions, as indicated in the corresponding information sheet.
Paracas Explorer S.A.C. condemns all forms of sexual exploitation of children and adolescents. Please review our Code of Conduct Against the Sexual Exploitation of Children and Adolescents.
Changes and Cancellations
Requests to change the date must be submitted at least 72 hours in advance and are subject to availability. The full terms and conditions, including cancellations by the agency due to weather conditions or orders from the competent authority, are detailed in the Cancellation Policy.
Booking Policy (English)
To confirm a booking, we need a copy of each passenger’s passport or ID, your bus arrival and departure times or the name of your hotel in Paracas, and proof of payment. A booking is only confirmed once we reply in writing with the date, time, and meeting point. You may pay in full or secure your spot with a 30% deposit; the balance is due on the day of the tour. Please arrive within the specified check-in time: departures run on a fixed schedule and cannot wait for late passengers.
Claims
If you are not satisfied with how this policy is being implemented, you may file a complaint in our online Complaints Log.
