General Terms and Conditions
Any cancellation or modification of a reservation must be requested in writing by emailing reservas@paracasexplorer.com or via WhatsApp at the customer service number listed on this site. Cancellations or changes communicated verbally will not be processed.
Cancellations
The agency does not issue refunds. In the event of cancellation or termination of the service, the person who made the reservation will be charged 100% of the amount paid as a no-show fee.
A "no-show" is defined as a passenger's failure to arrive at the agreed-upon meeting point and time, as well as arrival after the deadline specified when the reservation was confirmed.
Date Changes
Requests to change the date must be submitted at least 72 hours before the tour date and are subject to availability. If the request is made after this deadline, the cancellation terms described above will apply.
Cancellations by the agency
If the agency is unable to operate a service due to weather conditions, sea conditions, a pier closure ordered by the Harbor Master’s Office, restrictions imposed by the competent authority, or other acts of God, the service will be rescheduled for the next available date or time.
Unused Services
Services included in a package that a passenger chooses not to use are neither refundable nor exchangeable for other services.
Cancellation Policy (English)
All cancellations and changes must be requested in writing. No-shows and cancellations are subject to a 100% fee; no refunds will be issued. Date changes must be requested at least 72 hours before the tour date and are subject to availability.
Claims
If you are not satisfied with how this policy is being implemented, you may file a complaint in our online Complaints Log.
