Complaints Book

Difference Between a Complaint and a Claim

• Complaint: dissatisfaction regarding the products or services purchased.
• Complaint: dissatisfaction not related to products or services, or dissatisfaction with the service received.

Response Timeframe

The agency will respond to your claim or complaint within a maximum of fifteen (15) business days from the date it is registered. This period may be extended by an additional fifteen (15) business days when justified by the nature of the case, in which case you will be notified in a timely manner.

Company Information

• Company Name: Paracas Explorer S.A.C.
• RUC: [RUC]
• Address: Av. Paracas, Block D, Lot 9 — El Chaco, Paracas, Ica, Peru
• Email: reservas@paracasexplorer.com
• WhatsApp: +51926899756

Claim Form

Please fill out the form with your information, the details of your contract, and your specific order. You will receive a copy of the record at the email address you provide.

Do not fill in

1. Consumer Identification

First and last names * Document type and number *

Email * Phone

Address * The consumer is a minor

2. Identification of the contracted service

Type * Service Product Amount claimed (S/ or US$)

Description of the service or product *

3. Details of the claim

Complaint Dissatisfaction with the product or service Complaint Dissatisfaction with the service received

Details * Specific Order *

I hereby declare that the information provided is true, I accept the fifteen (15) business-day response period, and I have read the privacy policy.

Submit a Claim

Other options

Recording a complaint in this book does not preclude the use of other dispute resolution mechanisms, nor does it constitute a prerequisite for filing a complaint with Indecopi (toll-free number 0800-4-4040).